My Policy
Respecting Each Others Time
Please arrive 5 minutes before your appointment. This ensures that I can complete your appointment for the full time you have booked and that the next patient will be given the same respect.
First Appointments
If this is your first appointment please arrive 5-10 minutes before your appointment. Please call or text me at 905.960.6868 to let me know your have arrived.
Missed Appointments
When you book an appointment with me, that time is set aside for you - and ONLY you. I never double book and I try to always be ready for you when you arrive. In return, I ask that you keep your promise to me and show up for your appointment on time.
Please understand that as a massage therapist, I only get paid when I deliver a service ... therefore missed appointments are costly for me and prevent me from catering to other clients.
That said, my policy is simple. If you do not show up for your scheduled appointment, and you have not notified me at least 24 hours in advance, you will be required to pay the full cost of the treatment as booked.
Cancellations
In the event that you are unable to keep your scheduled appointment with me, please contact my office by phone 905.960.6868 at least 24 hours prior to your appointment. If you do not reach me, please leave a message on my voice mail system. If I do not hear from you within this time frame, and you do not keep your appointment, the above billing policy will be applied.
Receipts after payment
You will receive a receipt for your treatment to submit to your Insurance company. The receipt can only be written in the person's name who received the treatment.
Gift Certificates
A gift certificate purchase is considered a "GIFT" and cannot be refunded by your insurance company. Please present your gift certificate prior to treatment and confirm your gift certificate at the time of booking.
Note: I recognize that no one is perfect and there are circumstances that are out of your control (sudden illness, family emergencies, etc.) and as your therapist I may make an exception to the above policies on those rare occasions
Please arrive 5 minutes before your appointment. This ensures that I can complete your appointment for the full time you have booked and that the next patient will be given the same respect.
First Appointments
If this is your first appointment please arrive 5-10 minutes before your appointment. Please call or text me at 905.960.6868 to let me know your have arrived.
Missed Appointments
When you book an appointment with me, that time is set aside for you - and ONLY you. I never double book and I try to always be ready for you when you arrive. In return, I ask that you keep your promise to me and show up for your appointment on time.
Please understand that as a massage therapist, I only get paid when I deliver a service ... therefore missed appointments are costly for me and prevent me from catering to other clients.
That said, my policy is simple. If you do not show up for your scheduled appointment, and you have not notified me at least 24 hours in advance, you will be required to pay the full cost of the treatment as booked.
Cancellations
In the event that you are unable to keep your scheduled appointment with me, please contact my office by phone 905.960.6868 at least 24 hours prior to your appointment. If you do not reach me, please leave a message on my voice mail system. If I do not hear from you within this time frame, and you do not keep your appointment, the above billing policy will be applied.
Receipts after payment
You will receive a receipt for your treatment to submit to your Insurance company. The receipt can only be written in the person's name who received the treatment.
Gift Certificates
A gift certificate purchase is considered a "GIFT" and cannot be refunded by your insurance company. Please present your gift certificate prior to treatment and confirm your gift certificate at the time of booking.
Note: I recognize that no one is perfect and there are circumstances that are out of your control (sudden illness, family emergencies, etc.) and as your therapist I may make an exception to the above policies on those rare occasions
